Information We Collect When You Place An Order
We collect the information needed to process deals, manage orders and arrange delivery. This may include your name, contact details, delivery address, billing details, order history, wishlist items and any notes you send through our enquiry form. Where required, we also keep proof of payment and records relating to returns, exchanges or delivery queries.
We may collect this information directly from you when you create an account, submit an enquiry, request gift wrapping, ask for bulk order help or make use of product sourcing and corporate gifting support. In some cases, we receive delivery related details from our courier partners so that we can confirm where an order has been delivered or whether there was a problem at delivery.
How We Use Personal Information
We use personal information to fulfil orders, provide customer support and communicate with you about the status of your purchase. This includes secure checkout, order tracking, delivery queries, returns assistance and account support. We also use your details to manage deal alerts, improve product selection and provide home gift ideas where you have asked for this service.
- To process and deliver orders across South Africa, including Midrand, Johannesburg, Pretoria, Cape Town, Durban and Gqeberha.
- To handle payments, refunds, returns and customer service requests.
- To respond to enquiries submitted through our contact page.
- To send order related updates and service notices.
- To manage compliance, record keeping and fraud prevention.
We only use your information for lawful purposes and we keep it relevant to the service you have requested. We do not use your personal information in a way that is incompatible with the reason it was collected.
Sharing Information With Delivery And Service Partners
We share personal information only where it is necessary to run our business and fulfil your order. This may include courier partners, payment service providers, stock and sourcing suppliers, and service providers who help with customer communication, order processing and secure data storage. They may only use your information for the task we give them and must keep it confidential.
We may also disclose information where the law requires it, or where it is needed to protect our rights, our customers or our business. If you order for a company or place a bulk order, we may share limited details needed to complete the transaction and delivery. We do not sell personal information.
Security, Retention And POPIA Safeguards
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access to records is limited to staff who need the information to do their work, including operations, logistics, customer care and order administration. We also use secure systems and internal controls to manage information responsibly.
- We keep order and account records only for as long as we need them for business, legal and tax purposes.
- Where data is no longer required, we take steps to delete or anonymise it safely.
- We review our processes regularly to reduce the risk of unauthorised access.
- If a security incident affects your information, we will act in line with applicable law and internal procedures.
Although we work hard to protect your information, no system can be guaranteed to be completely secure, especially where internet services and third party networks are involved.
Your Rights Under POPIA
You have rights in relation to your personal information. You may ask us what information we hold about you, request correction of inaccurate details, object to certain processing, or ask us to delete information where the law allows it. You may also withdraw consent where processing is based on consent, although this may affect our ability to provide some services.
To make a request, please use the enquiry form on our contact page. We may need to verify your identity before we act on a request. If you believe your information has been handled incorrectly, you may also raise a complaint with the Information Regulator of South Africa. We will respond within a reasonable time and in line with applicable law.
Cookies, Updates And Contact Details
Our online shop may use cookies and similar tools to keep the site working properly, remember preferences and help us understand how visitors use the site. You can manage cookies through your browser settings, but some functions may not work if cookies are disabled.
We may update this Privacy Policy from time to time to reflect legal changes, operational changes or new services such as gift wrapping, wishlist support or corporate gifting. The latest version will apply from the date it is published. If you have questions about this policy or how we handle your information, please send your request through the enquiry form on our contact page.