How to send a support request
The quickest way to reach us is through the enquiry form on our contact page. Choose the topic that best matches your request, add your order number if you have one, and give a short explanation of what you need. Clear details help us respond faster and with the right information the first time.
If your query is about a recent order, include the item name, date of purchase, delivery town and any delivery notes. If you are asking about a product before you buy, mention the size, colour, quantity or feature you want checked. That saves back and forth and helps us sort the matter without delay.
- Use the contact form for product, order and delivery questions
- Include your order number when the query is about a purchase
- Add the delivery area, such as Midrand, East Rand or Cape Town
- Tell us if the matter is urgent, for example a missed delivery or an error in the order
What our support team can help with
Our team assists with the full daily deals process, from browsing and buying through to delivery and after-sales help. Whether you need help choosing a kitchen item, checking stock on a gadget, or understanding a delivery update, we will guide you through the next step.
We also help customers and gift buyers with practical requests such as wrapping, bulk orders and product sourcing. If you are buying for a family function, office group or special occasion, send us the details and we can advise on suitable options that fit the budget and timing.
- Order tracking and delivery queries
- Returns assistance for eligible items
- Secure checkout and account support
- Wishlist support and deal alerts
- Gift wrapping and corporate gifting requests
Delivery help for major South African areas
We deliver across South Africa through courier services, including Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, as well as Midrand, East Rand and West Rand. Delivery times can vary by area, courier load and the time of day your order is placed. During busy periods and around load shedding windows, there may be small delays while parcels move through the system.
If you are in a coastal area like Cape Town or Gqeberha, or in a high-humidity area inland, please check that your delivery address is secure and that someone will be available to recieve the parcel. For flats, office parks and estates, add access notes, unit numbers and gate instructions so the courier does not lose time at reception or the boom gate.
- Keep your delivery address complete and accurate
- Include complex names, unit numbers and suburb details
- Tell us if your building has restricted access or limited delivery hours
- Let us know if a parcel must be left at reception, security or a workplace counter
Returns and product issues
If an item arrives damaged, incorrect or not as expected, contact us through the enquiry form as soon as possible. Share photos where needed, plus the packaging details and what went wrong. This helps us assess the matter properly and advise on the next step under the relevant return process.
For products like kitchenware and gadgets, it is useful to keep the original packaging until you are sure everything is in order. Some items have care instructions or compatibility notes that should be checked before first use. If you are unsure whether a product suits your home or appliance setup, ask before you open or use it extensively.
Account, wishlist and deal alert support
If you need help with your account, a saved wishlist, or deal alerts, our support team can assist through the contact page. These requests are often simple, but they still need the right details so we can verify the account and make the change safely.
Deal alerts are useful if you are waiting for a specific home or kitchen item. Wishlist support can help if you have saved products for later and want to check availability or compare options. If you forgot a detail from a previous order, include the name, approximate date and suburb so we can find the right record.
- Ask for help with account access or profile details
- Request updates to wishlist items
- Check whether a product is still available
- Ask us to point you to related home gift ideas
When to send a support enquiry
Send an enquiry as soon as you notice a problem, rather than waiting for it to become harder to fix. That applies to missing parcel updates, incorrect item selection, address errors and questions about bulk orders or corporate gifting. Early contact gives us a better chance of resolving the issue quickly.
For urgent matters, use a clear subject line and add the most important facts in the first line. A short, direct message is usually best. Something like order number, suburb and issue type is enough to get the request moving without extra delay.
Our Midrand team works with customers across Johannesburg, Pretoria, Cape Town, Durban and Gqeberha, so support requests are handled with South African delivery conditions in mind. Whether you are ordering a single gadget or arranging several gifts, we will help you get the right answer.
